Your Responsibilities

• You will agree a schedule of work which will include setting out clear expectations, key deliverables and timeframes, as appropriate.

• You will provide a detailed understanding of your business and people in the knowledge that the greater transparency, the more effective the HR guidance we are able to give.

• You will provide your input, preferences and decisions in a timely manner on matters where strategic choices are required to be made, or delegate such authority to the appropriate person.

• You will seek specialist employment law counsel as necessary and in the knowledge that the HR guidance we provide does not in any way constitute or substitute professional employment law advice.

• You will provide details of the Accounts team responsible for paying invoices and oversee the timely payment of invoices.

Our Charges

• Unless otherwise agreed, our fees are calculated to include time spent carrying out the schedule or scope of work we agree. This will include preparation for, attendance at and follow up from meetings; researching, reading and preparing documents; preparing and reviewing emails and taking telephone calls whether working from home, your offices or another location. We do not charge for time spent preparing or delivering project proposals or invoices. Work may comprise delivery of a defined piece of work, agreed project or retained consultancy services on a monthly rolling basis, unless agreed otherwise.

Expenses

• Various other expenses may arise including expert fees, travel and accommodation fees, photocopying fees, courier fees and so on. VAT shall be payable on certain expenses. Any expenses will be pre-agreed with you.

Billing Arrangements

• Retained services will be agreed for a minimum of 3 months and invoiced on a monthly basis in arrears.

• For any ad hoc assignments or work arising outside of a retained services agreement, invoices shall be issued on a monthly basis for work carried out during that billing period. Payment in advance may be requested, as advised.

• Invoices will simply state ‘HR Consultancy Services’ unless a more detailed schedule of work is requested in advance.

Payment arrangements

• We do not accept credit card payments. We only accept payments made directly into our business account, details of which can be found on the invoice.

• Payments must be made within the timeframe stipulated on the invoice, and no later than 14 days from receipt of the invoice.

• Where payment is delayed beyond 14 days on more than one occasion, the payment terms may be amended without notice such that payment in advance becomes necessary for future work.

Interest on unpaid bills

• Payment is due as specified on the invoice. If the invoice remains outstanding for more than 14 days after it is rendered we reserve the right to charge interest at 2.5% above the Bank of England Base Rate.

• If you think you will have difficulty in making a payment for any reason then please advise us fully in advance and obtain our agreement to the variation of any payment terms. We may ask for payment on account of future work in the event of a delay in payment or notification of other circumstances to you by us.

Terminating our arrangement

• If you or we decide to amend or terminate our arrangement, we are encouraged to discuss our position at the earliest opportunity and with no less than 1 calendar month's notice, to provide the other party with time to make alternative arrangements or contingency plans, as necessary.

Data Protection Notice

We shall only use the personal data held on you or individuals in your business for the purpose of providing HR consultancy services to you, servicing our relationship with you, administrative, accounting purposes or as may be required by law, regulatory or other authorities.

If you have any questions relating to these Terms, you should contact Rebecca Cornwell on 44 (0)7967 369 111 or at rebecca@neonHR.com.

Thank you for choosing to work with neonHR.